BIG DATA VISUALIZATION - E-BIKE REPAIR STUDY 2020

 

INFOGRAPHIC DESIGN, BIG DATA VISUALIZATION, EDITORIAL DESIGN

Since 1963, WERTGARANTIE (Hanover, Germany) stands for  a holistic and worldwide protection of everything that has a battery, a plug or spokes. More than six million customers and a TÜV-certified customer satisfaction make WERTGARANTIE one of the most valuable companies in Germany.

In cooperation with Statista, WERTGARANTIE conducted a convincing study as regards e-bike repairs. I was hired to visualize the data and to design the study in a beautiful way so it can be sent out to national and international journalists.

I designed 28 infographics which visually support the core messages of the e-bike repair study. You can download the entire study as a PDF file here. Below you see a selection of infographics I designed for this study:

COMPONENTS AFFECTED BY TECHNICAL DEFECTS:
PROBLEMS WITH THE BATTERY ARE WIDESPREAD

Almost 50% of the batteries have technical problems; 37.3% of the motors are affected. Disproportionately high is the percentage of displays with technical defects.

(n = 351. Multiple answers possible.)

DAMAGE DISTRIBUTION FOR E-BIKE BATTERIES:
UNBEATABLE - YAMAHA LITHIUM ION

Only 3% of these batteries have problems, compared to 13.4% for Bosch PowerTube. Shimano BT-E8020 trails far behind with 57.1%.

(Min. no. of respondents: 20. Min. no. of damages: 1.)

SECURING THE E-BIKE:
LOCK AND INSURE

Stable locks are very popular, with 31.7% taking out insurance. Only 1.1% do without any protection.

(n = 1,714. Multiple answers possible.)

OVERNIGHT PARKING:
FEW E-BIKES STAY OUTSIDE

Fear of theft is widespread: over 90% of all e-bikes stay locked-up indoors.

(n = 1,714)

SECURING THE E-BIKE BATTERY:
HERE, OPINION IS DIVIDED

In 45.8% of e-bikes left outside, the battery remains with the bike even though the removable battery is a popular item among thieves.

(n = 1,468)

COMPLETE SELF-REPAIR:
MEN ARE MORE LIKELY TO LEND A HAND

Overall, more men make repairs (55.6%), especially 30-39 year olds. In the age group 29 or younger, women are in front with 39.3%.

(n = 126)

WHAT IS THE E-BIKE USED FOR?
THE FOCUS IS ON LEISURE

More than three quarters of the owners use their e-bike mainly as a leisure activity, only 49.5% use it to go to work or a training facility.


(n = 1,714. Multiple answers possible.)

HOW OFTEN IS THE E-BIKE USED?
MANY CYCLE SEVERAL TIMES A WEEK

Over half of the users travel several times a week, 25.2% do so daily. One-tenth use the e-bike once a week.


(n = 1,714)

ROUTES TRAVELLED ANNUALLY:
OFTEN ONLY UP TO 500 KILOMETRES

29.7% of users cycle up to 500 kilometres per year, 29.2% up to 1,000. Almost a quarter of them cover 2,000 kilometres a year.


(n = 1,714)

This is the second WERTGARANTIE study that I designed infographics for. In autumn 2019, I created various infographic designs for the smartphone repair study 2019.

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